Facebook’s F8 conference took place last week in Silicon Valley and the tech world is once again set on its ears. From direct brain-computer interface for typing to augmented reality, special effects picture sharing and more, the F8 of the tech world appears to be glorious (and will undoubtedly have profound effects on marketing).
Changes in Facebook’s analytics platform will provide businesses more in-depth info on their customers’ engagement with not only their Facebook Pages but their websites, applications, services, and bots. The new analytics systems will follow customers through their entire journey, including offline conversions, and will offer businesses better insights on how marketing and ad campaigns can be used to increase engagement, and ultimately, sales.
A better understanding of ROI when using social media will help marketing teams better target specific audiences, like those who have visited a company’s website and are more likely to make a purchase.
What is being coined as the Camera Effects Platform, Facebook has been developing a new app that will allow users to create their own unique image and video filters and effects. Essentially turning smartphones into an augmented reality platform, Facebook users, businesses, and marketing teams will have the ability to create one-of-a-kind frames and animated effects to better engage with audiences.
As there has reportedly been a decline in sharing on Facebook, the social media juggernaut is hoping to revamp it’s sharing feature to basically make it more fun for users. Seeing how popular Snapchat’s personal and business geofilters have become, this one is sure to strike a chord with audiences.
Facebook has introduced Messenger Platform 2.0 to support their billions of monthly users and tens of thousands of active bots. One of new features in Messenger is known as the Discover Tab and will allow users to find the best bots and businesses to connect with—together.
Another improved element with be Messenger’s AI assistant, M, which will help to make customer experiences run smoother across Facebook’s multiple tools. The new API will allow brands to better track the customer experience and deliver better services like cross platform purchases and delivery.
Look for businesses to develop models to create a seamless experience across apps and devices with users being able to more easily chat with bots in a group.
Zuckerberg highlighted some new AR technology features that can quickly be making their way to your smartphone (the AR demo starts at 19:22 during his keynote). And in a nutshell all we can say—COOL!
The tools previewed during the demo will allow users and brands to create fun (and informative) interactive content, such as adding 3D objects to an image or virtual pop-up cards to provide information about a product. The potential for what brands will be able to create in the digital world and in real life opens up an entirely new channel of marketing.
As Facebook grows older, it’s also growing up to speak. Rather than just being the social media go-to platform for friends and families, Facebook is hoping to delve into the working world, that’s why Workplace is adding chatbots, file sharing services, and better integration with various IT compliance tools and services.
Adweek has reported that more than 400,000 groups have been created on the platform with customers as large as Starbucks and Viacom. A free version known as WorkPlace Standards is set to become available to companies and organizations relatively soon. With the potential to link businesses across the world in real time and work as a virtual office, small businesses and firms can benefit from cost savings.
The development of Facebook’s Smart Replies will help to enhance customer support and automate answers so Page owners won’t have to deal with huge influxes of questions alone. Smart Replies will be able to respond to FAQs such as business hours or directions by drawing from information found on the Page and replying with the correct information.
Brands will now be able to free up some time to meaningfully engage with the audience rather than simply answers questions. Just remember that because the Smart Replies is grabbing information from your Facebook Page, you’ll need to make sure that information is being updated as necessary.
This week’s F8 conference also included a few more amazing topics and technologies that blew us away, including:
We know that to stay competitive we need to be ahead of the curve. That’s why we are constantly researching and understanding the newest technologies that are set to emerge. Let us be the guiding light you need in the ever evolving digital marketing world.
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